Refund and Exchange Policy
If you wish to return an item, you have ten days after receipt of the item to contact us at firstname.lastname@example.org. All items need to be returned within 14 days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please contact us if you have any queries relating to returns at firstname.lastname@example.org
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the problem and rectify the issue.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned like earrings and personal care goods (such as beauty products and face coverings). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift vouchers.
The fastest way to make an exchange is to return the item you do not want and once the return has been approved (you will receive a confirmation email and we will process a refund), you should make a separate purchase for the new item you want.
We will notify you by email once we’ve received and inspected your return and confirm if the refund is approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.